More Than 3000 

The Ultimate Guide to a Stress-Free Home Move in Sydney

"*" indicates required fields

1 Move Information
2 Personal Information
DD slash MM slash YYYY
moving truck

Starting a new chapter in a different place is undoubtedly an exciting part of life. The idea of new beginnings and possibilities fills us with excitement.

However, during this exciting time, there may be moments of stress and worry, especially if you find some of your things damaged when you reach your new home. While this situation can be disappointing, it’s crucial to deal with it positively and have a clear plan.

In this article, we’ll provide you with guidance on how to handle this situation calmly and ensure a smoother move into your new home

What to Do If There Are Damages After a Move?

1. Assess the Extent of the Damage

While dealing with damages after a move, the first step you should take when you discover that your items have been damaged during a move is to assess the extent of the damage. Take a close look at each item that has been damaged and determine the severity of the damage. If the damage is minor, you can repair the item yourself. However, if the damage is severe, you may need professional help.

2. Contact the Moving Company

Once you have assessed the extent of the damage, you should contact the moving company you used for the move. Explain the situation to them and provide them with a list of the items that have been damaged. It is important to do this as soon as possible so that the moving company can start an investigation.

When you contact a removalist, keep a record of the date and time of the call, the name of the person you spoke to, and the details of the conversation. This will be important if you need to file a claim later on.

3. Provide Evidence

When you contact the moving company, it is important to provide them with evidence of the damage. Take photos of each item that has been damaged and provide these to the moving company. This will help them understand the damage’s extent and determine what needs to be done to rectify the situation.

It is also a good idea to keep receipts or other documentation proving the value of the damaged items. This will be important when you file a compensation claim.

4. File a Claim

If the moving company cannot resolve the issue, you may need to file a claim. This involves submitting a claim form to the moving company, which outlines the damage that has been caused and the compensation you seek. The moving company will review your claim and decide whether to pay compensation.

When filing a claim, be sure to include all relevant information, including the date of the move, the name of the moving company, the details of the damage, and any evidence you have to support your claim. It is important to be as detailed as possible to ensure that your claim is taken seriously.

5. Seek Legal Advice

If the moving company refuses to pay compensation, you may need to seek legal advice. This involves consulting with a lawyer who specialises in moving and storage cases. They will advise you on the best course of action to take and may be able to assist you in filing a lawsuit against the moving company.

It is important to note that legal action should only be taken as a last resort. In many cases, it is possible to resolve the situation by negotiating with the moving company or filing a claim with the relevant authorities.

Preventing Damage during a Move


1. Hire a Reputable Moving Company

One of the most important steps to prevent damage during a move is to hire a reputable moving company. Research and choose a moving company with a good reputation for quality service and customer satisfaction. Look for companies registered with the Australian Furniture Removers Association (AFRA), as they must meet certain standards of service and professionalism.

Before hiring a moving company, ask about their experience, the process for handling fragile items, and insurance options. You can also read online reviews or ask for references from past customers to get a sense of their track record.

2. Pack Your Items Carefully

Packaging your items carefully is another important step in preventing damage during a move. Use high-quality packing materials, such as sturdy boxes, packing tape, bubble wrap, and packing peanuts. Be sure to wrap fragile items individually to protect them from damage during transit.

When packing, fill any empty spaces in the box with packing materials to prevent items from shifting around during transit. Use containers appropriate for the weight and size of the items you are packing, and avoid overpacking boxes, as this can lead to damage.

3. Label Your Boxes

Labelling your boxes is also crucial in preventing damage during a move. Clearly label each box with its contents and any special instructions to ensure your items are handled carefully. Be sure to mark boxes that contain fragile items and indicate which side should be facing up.

4. Consider Insurance

Another important step in preventing damage during a move is to consider insurance. Many moving companies offer insurance options, or you can purchase insurance independently. Be sure to read the policy carefully to understand what is covered and what is not.

When choosing insurance, consider the value of your belongings and the potential risks associated with the move. If you have expensive or fragile items, consider purchasing additional insurance to ensure you are fully covered.

5. Supervise the Packing and Unpacking Process

Be present during the packing and unpacking process to ensure your items are handled carefully. Provide clear instructions to the movers on taking fragile items, and be available to answer any questions.

6. Keep a Detailed Inventory

Keeping a detailed inventory of your belongings is also important in preventing damage during a move. List your items, including their value and any existing damage. This will be important if you need to file a claim for damages.


By following the steps outlined in this article, you can take the necessary steps to rectify the situation and seek compensation for any damages that have been caused. Remember that the most important thing is to act quickly and provide the moving company with as much evidence as possible so that they can resolve the issue promptly.

Are you looking for reliable and stress-free house movers in Australia? Six Brothers Sydney Relocators team is a trusted moving company specialising in home and office removals. Our team of expert house movers offers a wide range of services, including packing, unpacking, and storage, to ensure your belongings are safe and efficient relocation. Contact us today!

Recent Posts


Recent Posts